Returns & Exchanges
Free returns. 30 days. A lifetime on the metal.
We want you wearing your Penny Faye pieces, not wondering about them. If something is not right, you have 30 days from delivery to return or exchange it — and we cover return shipping. It costs you nothing to change your mind.
The Lifetime Tarnish-Free Guarantee
Our solid 316L stainless steel pieces will never tarnish, rust, or discolor. If one of yours ever does, send us a photo and we will replace it — free, for as long as you own it. No receipt hunting, no time limit.
We can offer this because it is simply what the material does. Chromium in the alloy forms a protective layer that repairs itself on contact with oxygen. There is no plating to wear through and nothing to oxidize.
What the guarantee covers
- Tarnishing, rusting, or discoloration of solid steel pieces — forever
- Manufacturing defects
What it does not cover
- Wear to the gold PVD finish. PVD is vacuum-bonded and far tougher than plating, but it is a surface finish. Years of hard wear can eventually show at high-contact points. Our solid steel pieces are the ones with color all the way through.
- Scratches, dents, or damage from an accident
- Pieces bent out of shape by repeated adjusting
- Loss or theft
We would rather tell you this plainly up front than have you find out later.
Returns
What we can accept
- Items in unworn, original condition
- Returned within 30 days of delivery
- With original packaging where possible
How to start a return
- Email us at shop@pennyfaye.com with your order number and which pieces you are sending back.
- We will email you a prepaid return label.
- Pack the pieces so they arrive safely and drop the package off.
- Once we receive and inspect your return, we will refund your original payment method. Refunds typically appear within 5–10 business days depending on your bank.
Exchanges
Want a different finish or the other size? Start a return and place a new order for the piece you want — that way it ships immediately instead of waiting on your return to arrive. Since returns are free, this costs you nothing extra.
Something arrived damaged or wrong
That is on us, and we will make it right at no cost to you. Send us a photo and your order number within 7 days of delivery and we will send a replacement or refund you in full — your choice.
Still have a question? Email shop@pennyfaye.com or use our contact form.
