Refund policy

Returns and Refunds

We want you wearing your Penny Faye pieces, not wondering about them. You have 30 days from the date your order is delivered to return or exchange it, and we cover return shipping.

Eligibility

To be eligible for a return, your item must be in unworn, original condition and returned within 30 days of delivery. Please include the original packaging where possible.

We cannot accept items that show wear beyond a try-on, or items returned after the 30-day window has closed.

How to start a return

  1. Email shop@pennyfaye.com with your order number and the items you wish to return.
  2. We will send you a prepaid return shipping label.
  3. Pack the items securely and drop the package off.
  4. Once we receive and inspect your return, we will notify you and process your refund.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank or card issuer, refunds typically appear within 5–10 business days after we process them. Original shipping charges, where applicable, are not refunded.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at shop@pennyfaye.com.

Exchanges

The fastest way to exchange an item is to start a return and place a new order for the piece you want, so it ships immediately rather than waiting for your return to arrive. Because returns are free, this costs you nothing extra.

Damaged, defective, or incorrect items

Please inspect your order upon delivery. If an item arrives damaged, defective, or is not what you ordered, contact us within 7 days with your order number and a photo. We will send a replacement or issue a full refund, at your choice, at no cost to you.

Lifetime Tarnish-Free Guarantee

Separate from this return policy, our solid 316L stainless steel pieces carry a lifetime guarantee against tarnishing, rusting, and discoloration. If a solid steel piece ever tarnishes, send us a photo and we will replace it free, for as long as you own it.

This guarantee does not cover:

  • Wear to the 18k gold PVD finish on our gold pieces
  • Scratches, dents, or damage from an accident
  • Pieces bent out of shape by repeated adjusting
  • Loss or theft

Contact

Questions about a return? Email shop@pennyfaye.com and we will help.