Shipping policy

Shipping Policy — Penny Faye

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Where we ship

We currently ship within the United States only, including Alaska, Hawaii, and US territories where carriers deliver. We do not ship internationally at this time.

All orders ship from Santa Rosa Beach, Florida.

Processing and dispatch

Orders placed before 12:00 PM CT on a business day ship that same day. Orders placed after noon, on weekends, or on a public holiday ship the next business day.

Order placed	Ships
Mon–Fri before 12:00 PM CT	Same business day
Mon–Fri after 12:00 PM CT	Next business day
Saturday, Sunday, or holiday	Next business day

Business days are Monday through Friday, excluding US public holidays.

Shipping rates

Orders of $75 or more ship free.

Standard shipping is a flat rate on orders under $75. Priority shipping is available at checkout. Exact rates are calculated and displayed at checkout before you pay.

Delivery estimates

Delivery times depend on the service selected at checkout and your distance from Florida.

Transit times are estimates provided by the carrier and are not guaranteed. Weather, carrier backlogs, and holiday volume can extend them, and these are outside our control. We will always help you trace a package that has gone quiet.

Tracking

You will receive a shipping confirmation email with tracking as soon as your order is on its way. If it hasn't arrived within 24 hours of that email, check your spam folder. If it isn't there, email shop@pennyfaye.com and we'll resend it.

Tracking can take up to 24 hours to show movement after a label is created. That's normal and doesn't mean the package hasn't shipped.

Incorrect addresses

Please double-check your shipping address at checkout. If your order hasn't shipped yet, email shop@pennyfaye.com and we can update it.

Once a package is with the carrier we cannot reroute it. If a package is returned to us because of an incorrect or undeliverable address, we'll contact you to arrange reshipment; you may be responsible for the cost of the second shipment.

Lost, stolen, or damaged packages

Risk of loss passes to you when the carrier takes possession, but we don't hide behind that.

Tracking shows delivered but nothing arrived: check with household members and neighbors, and look around the property — carriers sometimes mark a package delivered a little early. If it still hasn't appeared after 48 hours, contact us and we'll help you open a carrier claim.
Package lost in transit: if tracking hasn't moved in 7 business days, email us and we'll file a claim and sort out a replacement or refund.
Arrived damaged: send a photo and your order number within 7 days of delivery. That's on us — we'll replace it or refund you in full, your choice.

Order changes and cancellations

We ship fast, which is normally a good thing but does mean a short window for changes. Email shop@pennyfaye.com as soon as possible. If your order has already shipped, you can return it under our Refund Policy — returns are free.